Can Small Businesses Improve Customer Service with a Help Desk Solution?
Let’s imagine that three people decide to start a company. Market buzz was slow to grow but before long this up and coming company developed a solid reputation for itself and community support soon...
View ArticleThe Importance of Empowering Your Customer Service Employees
As you’re growing your business, don’t forget to make sure that your employees are growing right along with it. Even though Cayzu specializes in streamlining your customer support system, we also want...
View ArticleWant to Provide Outstanding Customer Service? Be Honest and Open
This past April, a major American hosting company experienced a meltdown. Numerous dedicated servers were down for over eight hours, which affected tens of thousands of customers, including myself....
View ArticleHow Can Canada’s New Anti Spam Law Help Your Business?
First and foremost, I am an advocate of good, old-fashioned customer service and customer support. I think brands should interact with customers on a personal level for numerous reasons. Other...
View ArticleCustomer Service Is an Investment Without Immediate Returns – The Zipper Story
Trying to make a quick buck is just that, trying to make a quick buck. You can amp things up with free customer support initiatives, but it might not have the lasting impact your business needs....
View ArticleHow my Mechanic Taught me About the Great Cost of Awesome Customer Service
Customer service basics are virtually free. Ask employees to be polite to customers when providing telephone support, even if customers are not in the most rational state. Make it a requirement for...
View ArticleThe Complete Customer Acquisition Guide for Cash Strapped Start ups and Small...
All great products and services start with an idea. From the idea comes the prototype written on a napkin and after a lot more hard work the product is released. Now comes the hardest part, how do I...
View ArticleUsing Twitter to Improve Your Social Customer Service
Rather than view Twitter as another way to pass the day, here at Cayzu we recommend that you look at it more as a powerful resource to help with your customer service, we call it social customer...
View Article6 Ways Social Media Is Key to Your Customer Service Strategy
Social media is more than just a way to market your company; it is a platform to have a two-way conversation with your patrons and should be part of your overall customer service strategy. They ask,...
View ArticleHow To Use Social Media To Deliver Outstanding Customer Service
When customers can’t reach your company—or get an immediate response—through traditional channels such as your main phone number, help desk, or email address, they typically turn to your social media...
View ArticleWant To Provide Better Support? Don’t Always Believe Your Customers
When we say not to always believe your customers, we aren’t implying that your customers are lying or that they’re bad people by their very nature. What we are saying is that sometimes when your...
View Article7 Reasons Why Help Desk Software is Better Than Email
Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket...
View ArticleShould You Spend Time Supporting Unprofitable Customers?
No matter the size of your company, some of your customers will be more profitable than others. Although it can be tempting for business owners to focus their attention and resources on acquiring more...
View ArticleHow to Use Negative Online Feedback to Your Advantage
No matter if you follow all the rules, are open and honest and even go the extra mile for all your customers you’re bound to sooner or later get negative online feedback about your products or...
View Article7 Reasons Why Your Customers Hate You
Do your customers hate you? Chances are there are several that do without you even knowing it! As a profitable business, you’ve amassed a thriving customer base, sales are up and employees are happy....
View ArticleBenefits a Help Desk Can Offer Small Businesses
If you’re a small business owner and you haven’t already included a help desk solution with your business infrastructure, you may be doing yourself and your customers a great disservice. Efficient help...
View ArticleUse Customer Service to Fake It Till You Make It
If you’re just starting a business in an industry where your customers have several other companies and brands to choose from, then you might have a tough time of attracting the type of customers that...
View ArticleWhat Customer Service Software Buyers Look Like
Each year Software Advice speaks with thousands of small business professionals that are seeking customer service solutions. Recently, they analyzed a random sample of 385 small businesses to find out...
View Article5 Ways To Use Customer Service To Make Your Competitors Envy You
Most businesses realize that good customer service is the lifeblood of the company. Offering discounts, running promotions, and cutting prices will definitely help generate new customers, but if you...
View ArticleHow To Hire The Right Person To Do Customer Service
This report looks into the issue of employee hiring, with an ultimate focus on what factors go into hiring in the area of customer service. The problem with hiring a customer service specialist or any...
View ArticleTop 10 Considerations When Building A Successful Customer Self-Service Strategy
The cliché that “the Internet changed the way we do business” has been all but swept under the massive servers and supercomputers powering the rails and switching the tracks of the Worldwide Web today....
View ArticleTop Six Steps For Dealing With Customer Complaints
Dealing with customer complaints are inevitable, regardless of how you streamline your marketing techniques. With increased social media presence, more companies are realizing the benefits of a help...
View Article5 Lessons the Easter Bunny Teaches Small Businesses About Customer Service
Easter is just around the corner, but small businesses all over the country are hard at work making sure their customers are happy. Happy customers are the keystone of success for many businesses. Poor...
View Article5 Hidden Reasons For Bad Customer Service
Most companies advertise that they have excellent customer service — but how many actually do? Nobody wants to make promises to their customers that can’t be delivered on, but in many cases the contact...
View ArticleSix Basic Help Desk Mistakes (and How to Avoid Them)
First impressions matter, and they matter even more at your help desk. A customer that calls for support has already been having trouble, and a bad experience with a call is one of the fastest ways to...
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